Product Support & Warranty Info.

 

Guides & Walkthroughs on our tech support website – www.miwalocktechsupport.com

 

Telephone Support-

Hours of operation: 7am-4pm, Monday – Friday (Pacific Standard Time)

Requests afterhours or weekends to be charged at standard rate

ALV2 Customers: Complementary technical support over the phone/email during hours of operation.

AL5H and AW2H Customers: Charged at standard rate anytime.

On-site Maintenance Services-

MIWA Lock Co., Ltd. provides on-site setup, repair, maintenance, inspection, and technical support services for locks and electronic locks at customer properties. Our trained technicians travel to customer locations to assess issues, setup locking systems, perform repairs, and provide ongoing maintenance services.

To schedule a service visit, please contact us by phone (949-328-5280 x 2) or use the link below.

https://www.miwalock.com/contact/

 

Parts warranty-

Indoor products- 3 Year Warranty

Front Desk Equipment- 1 Year Warranty

Outdoor products-1 Year Warranty

(Any replacements for items past warranty will be charged at standard rate)

(Warranty covers regular wear and tear; any physical tampering will not be covered)

Limitation of Liability-

Miwa Lock Co., Ltd. shall not be liable for any lost data, lost profits or indirect, special, incidental or consequential damages, even if Miwa Lock Co., Ltd.. has been advised of the possibility of such losses or damages